Cancellation Policy

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. We request that you cancel or reschedule at least 48 hours before a scheduled appointment. You may cancel or reschedule by phone or online here. Our Policy: Any cancellation or rescheduling made less than 48 hours before the scheduled appointment will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services. Deposits to hold appointments are non-refundable. If you have to cancel your appointment or class (playgroup), we offer you a credit to your account. If you cancel before 48 hours, we do not offer refunds. You may use these credits towards a similar service. However, if you do not cancel prior to 48 hours, you will lose the payment. In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services. If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient for you. We require a non-refundable deposit to hold your appointment. In the event of repeated cancelations, a credit card will be required to hold your appointment. Cancellation fees will be charged to your card on file. **When registering for playgroups or certifications, payment in full at the time of registration or a signed payment plan reserves your spot for participation. The payment is non-refundable. If you are unable to attend, your payment may be transferable to a future playshop or training within six months. ** Refunds for certification programs and mentorships are listed separately.

Contact Details